343 Apologise for Halo MCC issues

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343 Apologise for Halo MCC issues

Post  Fatboy Geezer on Tue Nov 25, 2014 10:53 am

Halo: The Master Chief Collection developer 343 Industries has issued a new statement apologising for the game's ongoing matchmaking problems.

Players continue to experience long waits when attempting to find matchmade games, an issue that has existed since the game's launch earlier this month.

343 had hoped that a long-awaited patch issued last Thursday would help address the problems, but its unclear what progress the patch provided.

"We have not delivered the experience you deserve," 343 studio head Bonnie Ross wrote in an open letter to fans posted on Xbox Wire. "I personally apologise for this on behalf of us all at 343 Industries. Our team is committed to working around the clock until these issues are resolved.

"On the matchmaking front, we have encountered unexpected issues that were not apparent in our internal test environment and that have resulted in a frustrating experience, including long matchmaking times and low session success rates.

"Within 343 Industries and Xbox, I can assure you that resolving these issues is our #1 priority. We continue to partner with the Xbox platform team to analyse all data to make ongoing server-side adjustments to continually improve the matchmaking experience."

Multiple server-side fixes and further patches are planned, Ross continued, but these will have to be rolled out "over the coming weeks" - suggesting that there is still plenty of work to be done.

"Know that we're trying to be as nimble as possible to put fixes in place," Ross concluded. "Development and testing of our latest content update continues and we are on track for release later this week. We will update you on the status and patch notes of the content update once we have a better understanding of our release window.

"Only through making changes on both the "server side" (matchmaking and other server rulesets) and, via content updates (to the game itself), can we make the significant progress we're working towards. And in the interest of expediency, we're attacking the problem from both sides, non-stop.

"Please accept my heartfelt apologies for the delay and for the negative aspects of your experience to date. We're doing everything in our power to resolve it as quickly as possible."
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Re: 343 Apologise for Halo MCC issues

Post  Guest on Tue Nov 25, 2014 10:59 am

nothing another 50 gig of download wont sort out

inexcusable for me this

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Re: 343 Apologise for Halo MCC issues

Post  Guest on Tue Nov 25, 2014 11:01 am

Gone back to destiny multiplayer now, screw them
So disappointed in this

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Re: 343 Apologise for Halo MCC issues

Post  Fatboy Geezer on Tue Nov 25, 2014 11:03 am

Markav wrote:Gone back to destiny multiplayer now, screw them
So disappointed in this

And i was gonna ask when you wanted to play some more halo 2
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Re: 343 Apologise for Halo MCC issues

Post  Guest on Tue Nov 25, 2014 11:19 am

I will mate

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Re: 343 Apologise for Halo MCC issues

Post  Stee01 on Tue Nov 25, 2014 11:44 am

They have been disappointment in the multiplayer. I guess we won't find out what the problem is. Surely they must done a dummy run on multiplayer before the game came out.
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Re: 343 Apologise for Halo MCC issues

Post  Ba5sett on Tue Nov 25, 2014 11:07 pm

Very disappointing, such a great collection but multiplayer was the main reason I bought this, there have been so many high profile cock ups recently with supposedly AAA games shipping with major problems hopefully lessons will be learnt, I'm not holding my breath though
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